Client Project Manager - IntelliScript (Remote)

Milliman•Brookfield, WI

1d•$59,200 - $131,905•Remote

About The Position

Reporting to the Manager, Identified Client Project Management, the Client Project Manager is responsible for supporting all the strategic and day-to-day activities related to Irix. This pivotal role directly supports the product implementation process. As part of the Project Management team, this new hire will collaborate with all internal departments (sales, account management, product, pharmacy, operations, analytics, IT) and will also have direct interaction and communication with clients throughout the Irix product implementation process.

Requirements

Completed Bachelor’s degree in any field
4 - 10 years of professional experience in Project Management
PMP certification
Proven track record of managing projects and success in building customer relationships
Familiarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etc.
Proficient in MS Outlook, Word, and PowerPoint
Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all mediums (phone, email, Teams, etc.)
Change management: embraces change as an opportunity for continuous learning and a catalyst for driving team progress
Leading others: coach, mentor, and motivate others to meet the organization’s goals; provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development
Analytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
Attention to detail: verify important details, ensure there are no surprises or gaps in needed information
Creativity: generate new approaches to problems or innovations to established approaches; think and look outside the box
Problem solving and adaptability: exhibit a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolve
Data analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issues
Initiative: identify a problem, obstacle, or opportunity and take appropriate action to address current or future problems or opportunities; begin and follow through with a plan or task
Technical knowledge: Independently troubleshoot complex issues using product knowledge, available resources, and tools
Customer centricity: Identify and address customer needs, using problem-solving skills to find effective solutions and deliver value

Nice To Haves

Relevant continued education and/or advanced degree(s)
Experience with Jira and Confluence
Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Responsibilities

Manage several concurrent projects of varying complexity
Independently lead client implementations and studies of Irix, taking on projects and tasks as needed
Become a subject matter expert in our process and communicate effectively with clients on technical subjects
Maintain open communication with clients and internal teams
Proactively address customer issues, and “own” the resolution
Develop detailed project plans and timelines
Coordinate resources
Schedule and facilitate meetings and presentations, balancing multiple internal and external calendars
Conduct product demonstrations
Respond to client inquiries via phone and email
Manage all internal and external project-related documentation with the utmost accuracy
Dedicate the time needed to answer client needs, including odd hours when necessary
Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improving

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman