Client Programs & Engagement Coordinator

Dakota Woodlands•Eagan, MN

6d•$50,000 - $60,000•Onsite

About The Position

The Client Programs & Engagement Coordinator is responsible for developing, coordinating, and facilitating programs that support the stability, growth, and well-being of families residing at Dakota Woodlands. This role focuses on implementing structured programming for both adults and children, coordinating community partners and volunteers who bring programs into the shelter, and ensuring that programs align with client goal plans developed through case management. The coordinator will collaborate closely with the Director of Housing & Supportive Services, Case Managers, and the Volunteer & Outreach Coordinator to ensure the delivery of high-quality, engaging programs that help families reach self-sufficiency. This role will support evening programming and oversee childcare volunteers and the evening and weekend Client Support Staff during program activities to ensure safe, structured, and engaging experiences for families. The ideal candidate is organized, collaborative, creative, and passionate about working with families experiencing homelessness.

Requirements

Bachelor’s degree in Social Work, Human Services, Education, Community Development, or a related field preferred
Experience coordinating programs, activities, or services for families, youth, or community groups
Experience working in social services, nonprofit organizations, shelters, or community programs preferred
Strong organizational and coordination skills
Ability to manage multiple activities and partnerships simultaneously
Strong interpersonal and communication skills
Ability to work collaboratively with staff, volunteers, and community partners
Ability to support a trauma-informed and client-centered service environment
Proficiency with Microsoft Office and basic data entry systems

Nice To Haves

Experience working with families experiencing homelessness
Experience coordinating volunteers or community partnerships
Experience facilitating workshops, life skills programming, or youth activities
Knowledge of trauma-informed care and family-centered programming

Responsibilities

Coordinate and facilitate structured programming for both adults and children living at Dakota Woodlands.
Establish a structured, engaging evening and weekend program for families at the shelter.
Create workshops and activities that support life skills, parenting, financial literacy, employment readiness, and personal growth.
Coordinate youth programming, including after-school activities, enrichment programs, tutoring, childcare, and family engagement activities.
Support implementation of trauma-informed programming that aligns with Dakota Woodlands’ client-centered approach.
Coordinate and supervise childcare volunteers during youth programs and family engagement activities.
Work with Case Managers to align programming with individual client goal plans.
Coordinate external organizations, nonprofits, and community partners that offer programming within the shelter.
Collaborate with the Volunteer & Outreach Coordinator to organize volunteers, workshops, and enrichment activities.
Assist in establishing relationships with community organizations, churches, and service providers that can provide programs for clients.
Help ensure that outside programs are well-organized, safe, and aligned with Dakota Woodlands' mission.
Plan and coordinate client engagement events and activities that build community within the shelter.
Coordinate seasonal and special events such as: Back-to-school events, Holiday programs and drives, Family celebrations, Youth enrichment activities
Support family participation and encourage engagement in programming opportunities.
Coordinate evening programs and activities.
Oversee and coordinate evening and weekend Client Support Staff during program activities.
Oversee and coordinate childcare volunteers supporting youth programs and activities.
Collaborate with Case Managers to ensure programs promote client progress and engagement.
Help maintain a positive, engaging environment for families in the shelter.
Monitor participation and attendance at programs and workshops.
Maintain records of programming activities and items distributed to clients.
Support program data entry and reporting to help evaluate program outcomes.
Assist leadership in identifying program trends and areas for improvement.
Assist with program-related logistics, scheduling, and planning.
Support shelter activities that promote client stability and engagement.
Participate in staff meetings, program planning, and team collaboration.
Provide occasional evening and weekend program support as needed.
Perform additional duties as assigned to support Dakota Woodlands’ mission.