Client Program Specialist - Patent

Davis Wright Tremaine LLP•Seattle, WA

20d•$71,000 - $100,000•Remote

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Program Specialist - Patent to join our team in our Seattle, Portland, San Francisco, or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. This position is responsible for providing support to patent client teams, including overseeing projects, and contributing to process flow organization. It requires someone who is highly detail orientated, and possesses strong administrative, organizational and interpersonal skills while prioritizing and managing multiple assignments. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: Oversee status of patent projects using project management tools Manage a high volume of client communication, and determine appropriate action or response Manage a high volume of client billing, with attention to client and internal billing guidelines Report new actions, filings, and other patent activity to client Liaison with clients to provide information by telephone, email, and using client specific software Clear subject matter conflicts, and monitor client specific deadlines Coordinate scheduling of disclosure meetings and review meetings Availability and willingness to work overtime as needed or requested Other duties as assigned Join us if you have: 1+ years of experience in an office setting, preferably in the legal or professional services industry Demonstrated project management experience Prior experience with project management software and/or docketing software Self-starter with a high degree of attention to detail and sensitivity to confidential materials Ability to accurately type 50+ wpm Proficiency in MS Office Products (Word, Outlook, Excel) and Adobe Acrobat Demonstrated ability to learn new technologies quickly and independently Ability to multitask and balance competing projects and deadlines A highly professional demeanor and appearance Ability to work in a team-oriented, service focused environment and to handle stressful situations in calm, composed manner Previous experience in a law firm or professional services organization, supporting a multi-office environment, preferred A high school diploma or GED certification Strong communication skills in English, both verbal and written, with all levels of a professional services organization, including interpersonal skills Strong customer service, analysis, troubleshooting and problem solving skills Who We Are Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. What’s in it For You? DWT offers competitive compensation in addition to ample benefits including but not limited to: Choice of health and vision insurance plans 2 paid volunteer days for qualifying community service work Dental plan Fertility and adoption benefit Paid sabbatical after 13 years of service Tuition reimbursement Commuter benefits Retirement contribution This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Requirements

1+ years of experience in an office setting, preferably in the legal or professional services industry
Demonstrated project management experience
Prior experience with project management software and/or docketing software
Self-starter with a high degree of attention to detail and sensitivity to confidential materials
Ability to accurately type 50+ wpm
Proficiency in MS Office Products (Word, Outlook, Excel) and Adobe Acrobat
Demonstrated ability to learn new technologies quickly and independently
Ability to multitask and balance competing projects and deadlines
A highly professional demeanor and appearance
Ability to work in a team-oriented, service focused environment and to handle stressful situations in calm, composed manner
A high school diploma or GED certification
Strong communication skills in English, both verbal and written, with all levels of a professional services organization, including interpersonal skills
Strong customer service, analysis, troubleshooting and problem solving skills

Nice To Haves

Previous experience in a law firm or professional services organization, supporting a multi-office environment, preferred

Responsibilities

Oversee status of patent projects using project management tools
Manage a high volume of client communication, and determine appropriate action or response
Manage a high volume of client billing, with attention to client and internal billing guidelines
Report new actions, filings, and other patent activity to client
Liaison with clients to provide information by telephone, email, and using client specific software
Clear subject matter conflicts, and monitor client specific deadlines
Coordinate scheduling of disclosure meetings and review meetings
Availability and willingness to work overtime as needed or requested
Other duties as assigned