Client Program Coordinator

Davis Wright Tremaine•Seattle, WA

10d•$62,000 - $85,000•Remote

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Program Coordinator to join our team in our Seattle, Portland, San Francisco, or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. This position is responsible for providing high level support for client program teams, including overseeing matter management, contributing to process flow organization, and serving as a liaison between the client, the firm's timekeepers, and interoffice departments. More specific responsibilities include running conflict checks, maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. This position will require the candidate to bill the client for certain activities as directed by your manager. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: Service Delivery The Client Experience Team works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Program Coordinator is expected to: Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff Certain service delivery and project management activities will be billable to the client as directed by your manager Project Management The Client Experience Team is responsible for managing numerous requests that affect the firm's legal teams, the client's legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Client Program Coordinator is expected to manage their own tasks and to: Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers Edit and oversee upkeep of client-facing matter management sites Track and report on project plans and deliverables in support of client leadership Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work

Requirements

1+ years' experience in legal services or other services industry
A high school diploma or GED certification; Bachelor's degree preferred
Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
Ability to work in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner
Problem solving skills, with a focus on how we can provide a solution and not the reasons we cannot
Strong communication skills in English, both verbal and written, including interpersonal skills
Ability to learn new technologies quickly and independently
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote

Nice To Haves

Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred
Availability and willingness to work overtime as needed or requested

Responsibilities

Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff
Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
Edit and oversee upkeep of client-facing matter management sites
Track and report on project plans and deliverables in support of client leadership
Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work