Client Principal - Professional Services

Iron Mountain

4d•Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Client Principal Provides executive oversight and strategic engagement with the client executive stakeholders. Helps shape the client executive thinking into the services / applications being delivered. Delivers guidance into the art of the possible and a roadmap to get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. Is accountable for the sign off of the artefacts created during the Design phase including, user stories, sprints & deliverables, documentation, final scope and acceptance criteria.

Requirements

Understanding of managing complex client projects and requirements with engagement up to C level.
Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies , and content services platform technology.
Understanding and management of a P&L for project resources.
Commercial acumen to run P&L on the projects and maintain margin.
Able to write business reports and business cases for the outcomes / potential outcomes of a project / change.
Be able to demonstrate return on investment & cost analysis.
10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects.
5+ years of direct implementation experience with all aspects of an Enterprise Content Management platform from deployment to development of advanced business solutions and workflows; relevant platform certifications are a plus.
Demonstrated ability and experience executing projects using agile methodologies
Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation.

Nice To Haves

Good understanding of Content Services Platforms and the marketplace.
Good understanding of Enterprise IT architecture and landscape.
Good understanding of cloud & enabling technologies such as JavaScript, JSON, Python, Rest API, XML etc.
Excellent presentation skills.

Responsibilities

Organizing and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved.
Clear communication of the project background, goals, objectives, timescales and budget.
Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.
Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans.
Leading the design workshops and publishing the documentation prepared by the functional & technical architects.
Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost.
Ensuring the solution engineers can work from the design documentation.
Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes.
Closing the project at its completion and handover to customer success.
Translate client needs into executable Statements of Work as part of the formal contracting process