Client People and Culture Specialist

NEXDINE Hospitality

1d•$65,000 - $85,000

About The Position

The Client People & Culture Specialist reports to the Campus Vice President and is responsible for leading and enhancing colleague recruitment, onboarding, and continuous development at NEXDINE Hospitality within the assigned community. This role ensures full execution of our comprehensive 30-day orientation, cultivates a culture of hospitality excellence, and develops training programs that reinforce our mission of delivering exceptional service through extraordinary people.

Requirements

Strong interpersonal and communication skills
Hospitality-centered leadership approach
Strategic problem solving and collaboration
Training and facilitation experience
Team development and culture-building expertise
Proficiency in Microsoft Office Suite
Bachelor’s degree in human resources, hospitality, organizational development, related field or equivalent combination of education and experience.
2 – 3 years of relevant experience in talent development, training, colleague relations or hospitality operations.

Nice To Haves

Workday experience preferred
Experience in senior living, healthcare, or hospitality-focused environments preferred.

Responsibilities

Serve as the first point of contact for colleagues seeking information regarding P&C policies, procedures, and programs; refer complex inquiries to senior-level P&C staff or management.
Support disability claim submission; worker’s compensation leave request and leave reporting as needed.
Ensure colleague records and reporting structures in Workday are accurate, current, and maintained with strict confidentiality and compliance with all applicable laws and regulations.
Coordinate end-to-end colleague lifecycle processes, including pre-employment, onboarding, offboarding, employment changes, transfers, and promotions within Workday.
Support People & Culture initiatives by contributing to projects that enhance the colleague experience, improve processes, and streamline workflows, including the development of documentation and resources.
Support timekeeper approvals and reconcile mismatches
Responsible for developing and executing full-cycle recruitment strategies in partnership with the P&C Recruiting team to attract mission-aligned talent.
Collaborate with department leaders to support hiring needs and source high-performing candidates.
Ensure all new colleagues experience a structured, welcoming, and brand-aligned onboarding journey.
Maintain accurate onboarding records and documentation while continuously improving the colleague welcome process.
First report of injury and MEMIC compliance reporting.
Oversee and ensure full compliance with NEXDINE’s 30-day orientation program across all service areas.
Collaborate with department managers to track completion of orientation milestones and ensure consistency.
Collect and evaluate colleague feedback on orientation experience and implement program improvements.
Support compliance with internal training documentation and onboarding audit requirements.
Champion the NEXDINE hospitality culture through training, leadership development, and ongoing colleague engagement.
Design and facilitate hospitality, communication, and service recovery training programs for colleagues at all levels.
Embed hospitality excellence and service-first mindset into all aspects of the colleague experience.
Lead colleague recognition and engagement initiatives that strengthen morale and connection to purpose.
Provide guidance, coaching, and recommendations to management and colleagues to support effective problem resolution.
In partnership with the P&C Business Partner, support colleagues relations investigations, including workplace concerns, disciplinary actions, and working condition issues; document findings appropriately.