Client Partner

RingCentral•Denver, CO

About The Position

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre and post sales professional services support for the RingCentral portfolio. Directly contacts all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Requirements

Bachelor or Master's (preferred) degree in a technical or business field
At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per account)
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)
Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
Understanding of customer communications requirements for enterprise business markets.
Demonstrated ability in developing proposals, crafting value propositions, and selling up to seven figure consulting engagements
Effective engagement estimation capabilities: A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
Shown ability to sell follow-on service engagements to existing clients
Ability to travel frequently (up to 25%) within assigned geography
Pre-Sales quota carrying experience required.
Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

Nice To Haves

RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.

Responsibilities

Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
Oversight of the successful delivery of Projects within Germany whilst the organization scales the rest of the business
Establish and grow a productive relationship with the Sales Team to ensure achievement of team goals in new customer acquisition and customer retention.
Provide accurate forecasts of Professional Services bookings and revenue on a monthly basis.
Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, partner concern of issues
Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
Provide engagement oversight for project portfolio: Run day-to-day relationships with client stakeholders and resolution of all issues
Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
Transfer industry, technical, and product knowledge to customers.
Keep up-to-date on relevant competitive solutions, products and services.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program