Client Partner

Jellyfish • New York, NY

32d • $160,000 - $200,000 • Hybrid

About The Position

The Client Partner is responsible for client satisfaction, fostering relationships and driving profitable growth opportunities. This role requires a strategic leader with expertise in client management that deeply understands the client’s business to lead a cross functional team to deliver best in class content and anticipates challenges to develop solutions for the client. This trusted advisor will deliver proactive growth opportunities in collaboration with cross functional teams and ensure the operational day-to-day runs brilliantly, but is not expected to spend their time on low-value, administrative tasks but owning and driving the higher level views and growth. A Client Partner is just that and understands how to ask the right questions and provide the right pushback to understand the client’s asks and not just the deliverables needed.
The salary range for this position is between $160,000-200,000 USD, annually and is depending on experience. This is a hybrid position based in either our NYC or Baltimore office.

Requirements

• Experience building staffing plans, managing scope and optimizing to improve profitability
• Experience working cross-market
• Understanding of creative and production processes, including integration of AI tools and complexities. Ability to ask the right questions of clients to direct and guide the cross-functional team.
• Technically excellent in their expertise (e.g. creative/production) with a deep comprehension of the breath of JF offerings to be able to identify potential growth opportunities
• Ability to anticipate client needs, proactively identify opportunities, and drive results
• Agency experience is a must
• Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
• A strong business acumen with the ability to align Jellyfish’s solutions with client business objectives and drive account growth
• CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
• Proven ability to guide and support junior team members, fostering professional growth and development

Responsibilities

• Responsible for building and overseeing growth plans for our client, working to achieve set targets throughout the year
• Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice
• Anticipate client needs in areas of creative and production by knowing which questions to ask
• Support in new business by leading pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines
• Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency
• Lead teams in nurturing client relationships: ensure best-in-class Client Management relationship building at every level is happening
• Provide strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content
• Lead proactive solutions and opportunities based on business needs in collaboration with capabilities leads
• Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. CPs should be constantly optimizing and looking for ways to improve relationships, ways of working, always taking a periscopic view of ‘what’s next, how can we make this greater, what are the potential smoking fires and how do we put them out before they become flames’
• Maintain relationships with key senior client stakeholders, while building and expanding beyond these to open new doors
• Collaborate with department and industry leads to pursue growth opportunities
• Monitor commercial aspects of client relationships, driving operational improvements and efficiency
• Lead complex client renewals, ensuring long-term success and profitability
• Responsible for accurate client forecast submissions and account financial operations (i.e. billing, etc) with the internal finance team
• Mentor and support junior team members, fostering professional growth and expertise and ensuring that Client Management Brilliant Basics are being delivered at every level
• Deliver SMART goals quarterly performance reviews and provide feedback to managers on requested team members
• Identify and address resource and skillset gaps to ensure the team functions optimally
• Drive thought leadership and industry insights through external partnerships (e.g., Google, Facebook, Salesforce, Amazon)
• Participate in Jellyfish training across capabilities teams to identify future opportunities for your respective accounts
• Support Marketing efforts by developing client-endorsed case studies and partner PR initiatives

Benefits

• You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
• Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
• Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
• Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
• Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees