Client Partner

Shift Paradigm

1d•$90,000 - $110,000

About The Position

As a Client Partner, you'll be the strategic partner clients turn to when they need to solve complex challenges. You'll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking, consultative selling, and operational excellence to deliver exceptional client outcomes.

Requirements

Background in professional services with demonstrated success retaining and growing client relationships
Managed client portfolios valued at $2-$3M+ with consistent oversight and performance accountability
Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments
Strong business acumen with understanding of diverse business models and go-to-market strategies
Marketing technology experience (marketing automation, CRM, CDP, data platforms)
Strategic thinking with ability to synthesize complex information into clear roadmaps
Consultative approach to problem-solving, focusing on root causes and sustainable solutions
Excellence in written and verbal communication, adapting style to audience needs
Comfort with ambiguity and ability to make sound decisions with incomplete information
Strong influence and persuasion skills to build consensus across diverse stakeholders

Responsibilities

Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
Lead strategic account planning to expand Shift’s footprint and deepen client relationships
Navigate the full sales cycle from solution design through contract execution
Responsible for the bookings revenue and margins within your accounts
Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals
Translate industry trends into actionable client recommendations and long-term roadmaps
Champion client perspective internally, advocating for solutions that balance client needs with business objectives
Partner with delivery and project management teams to ensure exceptional client experiences
Serve as an escalation point, crafting clear solutions for complex challenges
Maintain accurate financial forecasts and pipeline data
Provide direct feedback and coaching to team members for continuous improvement