Client Partner - Sales Solutions (Global Accounts)
About The Position
This role will be based in NYC, Chicago, Omaha, SF, or Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. As a Client Partner in the fast-growing Sales Solutions organization, you will collaborate within a highly matrixed global team to lead the Customer Success strategy for the largest, “all-in”, enterprise accounts within our Global Accounts segment. In this role, you will leverage your deeply consultative approach, and your expertise in leading global partnerships.
Requirements
- 7+ years of professional experience in customer success, sales, consulting, project management or account management
- 5+ years of experience working with global or Fortune 100 customers
- Excellent communication and analytical skills
Nice To Haves
- Experience partnering and owning relationships with senior executive leadership & C-suite.
- Experience managing global accounts in renewal environments
- Experience influencing EVPs, CROs and end-users
- Demonstrated ability to develop and execute on account strategy plans
- Desire and strong demonstrated capability to operate in a highly collaborative environment
Responsibilities
- Own the creation and execution of a multi-year global strategy for each customer, from onboarding to renewal, orchestrating efforts across cross-functional teams (ex: Sales, Customer Success Managers, Insight Analysts, Solutions Delivery Consultants, Implementation Consultations, and LSS executives).
- Present monthly and quarterly to the Global Accounts Leadership team on the health of the accounts in your book, identifying opportunities and risks for the individual customers as well as for the overall “all-in accounts” program.
- Present to customers on meaningful partnership outcomes and influence the programs’ direction through executive-level business reviews, leveraging LinkedIn, 3-rd party data and customer data to create compelling value narratives that only LinkedIn can deliver
- Establish strong program governance by broadening and deepening relationships within your book, directly owning senior relationships, and coordinating executive touchpoints across LinkedIn
- Mitigate churn risks and identify opportunities for account expansions
- Educate customers on the value they can generate from LinkedIn Sales Navigator, tightly aligning the Sales Navigator value proposition and our competitive advantage to their key priorities
- Act as Voice of Customer and advocate to our Product and GTM organizations, to educate us on the needs of and opportunities within our largest customers, and where we can grow to stay competitive
- Note: While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
