Client Operations Manager

PUBLICIS GROUPE•Troy, MI

37d•Onsite

About The Position

Mars Unitedâ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines - Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy - that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at https://www.marsunited.com/. Overview We are currently seeking a Client Operations Manager. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service. This person must reside within a commutable distance to the Mars United Commerce New York office.

Requirements

Bachelor's degree in advertising, marketing, business or related field
3+ Years of marketing or Operations experience, agency or project management experience preferred
Interest in the Operations discipline
Proficiency in Word, Excel and PowerPoint
Ability to manage time, adhere to strict timelines, multitask and work well under pressure
Ability to support with Client Operations and Procurement
Detail Oriented
Proactive nature in the seeking of work/responsibility
Dependability in execution of work and as member of assigned team
Enthusiastic, solution-oriented attitude in accepting work/new challenges
Desire to learn all aspects of the assigned client scope of work and tactics
Effective interpersonal skills working well across functions
Conscientious work ethic

Nice To Haves

Experience in Shopper Marketing is a plus

Responsibilities

Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
Own staff allocation and budget reports
Manage scopes and process to ensure team is both funded and reports at 90% billable.
Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
Help implement new roles or ways of working to meet client needs
Coordinate and recap weekly meetings to discuss present and future issues/updates
Support Operations Lead and Client Lead in developing and contributing to QBRs
Execute solutions to resolve issues
Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
Coordinate agenda and content for VP team meetings
Work with Project Management on monthly financial updates
Optimize funding/utilization based on monthly reports
Help onboard new team members and Clients
Deploy training to improve overall productivity (e.g. brief training)
Schedule and participate in ongoing best practices forums

Benefits

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.
Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

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