Manager, Client Management Operations

Orchestra • New York, NY

1d • $75,000 - $90,000 • Hybrid

About The Position

Orchestra is seeking a Manager, Client Management Operations to support the execution of the firm’s core client management initiatives. This role is central to scaling Client Management at Orchestra and serves as a key execution partner to senior leadership. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively. This is an ideal opportunity for a highly organized, proactive operator who thrives in fast-moving environments, is comfortable managing up, and enjoys working across multiple stakeholders with competing priorities. Role location: This role is based in our New York, N.Y. or Washington, D.C. office on a hybrid basis. Orchestra staff are in the office 3 days per week.

Requirements

• 4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments
• Strong stakeholder management skills and comfort working with senior leaders
• Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
• Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
• Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
• Strong judgment and comfort handling sensitive information

Responsibilities

• Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
• Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
• Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
• Support efforts to retain, grow, and strengthen client partnerships across multiple teams
• Manage and prioritize multiple workstreams, balancing urgent requests with longer-term projects
• Support executive time management, scheduling, and prioritization as needed
• Help drive change management initiatives by supporting adoption of new processes and ways of working
• Identify opportunities to simplify workflows, improve clarity, and reduce rework
• Own and manage specific processes, programs, or internal initiatives end-to-end
• Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through
• Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest-impact work
• Prepare briefings, summaries, and materials for executive and cross-functional meetings to enable faster, more effective decision-making
• Contribute to refining Client Management operating models based on what’s working and what’s not
• Support planning and execution of high-visibility internal and external events (e.g., trainings, conferences), as needed

Benefits

• Medical, dental and vision insurance for employees and dependents
• Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
• 401K with a 4% employer match and no vesting period
• Generous paid time off (PTO)
• Pre-tax commuter benefits
• Mobile phone reimbursement for data and minutes
• Employer-funded life insurance
• Discounted annual bikeshare membership
• Corporate discounts through Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees