Client Operations Internship (Houston)

Empyrean • Houston, TX

1d

About The Position

The Client Operations Intern will support the Client Services team by contributing to daily operations, reporting, documentation, and client experience initiatives. This role is ideal for a student pursuing a degree in Business, Operations, Data Analytics, or a related field who is eager to gain hands-on experience in a fast-paced, client-focused environment.

Requirements

• To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior.
• Accepting recent graduates (May 2025 or later).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Currently enrolled in a Bachelor’s program in Business, Operations, Analytics, or related field.
• Proficiency in Microsoft Excel and PowerPoint

Nice To Haves

• Familiarity with data visualization tools a plus.
• GPA of 3.0 or higher preferred.

Responsibilities

• Prepare and update client-facing reports (benefit enrollment metrics, SLA tracking).
• Assist with quality assurance checks on deliverables prior to distribution.
• Support coordination of client meetings (agenda prep, note-taking, action item tracking).
• Document SOPs for recurring tasks and consolidate internal knowledge bases.
• Run and validate standardized reports; support data integrity initiatives.
• Draft client communications and assist with survey/feedback efforts.
• Conduct research on client-specific or industry trends.
• Contribute to special projects including performance comparisons and RFP prep.
• Complete a capstone project focused on operational efficiency, presented to leadership.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees