Client Operation Analyst
About The Position
The Client Operations Analyst is responsible for supporting client-facing operational processes, analyzing performance data, and ensuring seamless service delivery across accounts. This role serves as a bridge between clients, internal operations teams, and leadership by monitoring workflows, identifying efficiency opportunities, and resolving operational issues. The Client Operations Analyst contributes to client satisfaction, retention, and long-term business growth in a fully remote environment. This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Requirements
- Bachelors degree in Business Administration, Operations Management, Finance, Data Analytics, or related field
- 2–5 years of experience in client operations, business analysis, customer success, or operational support roles
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and data reporting tools
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deadlines
- Experience working in a remote or distributed team environment
Nice To Haves
- Experience with CRM systems (Salesforce or similar platforms)
- Familiarity with data visualization tools (Power BI, Tableau, or similar)
- Knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
- Experience in SaaS, financial services, healthcare, or professional services industries
- Strong stakeholder management skills
Responsibilities
- Analyze client operational data to identify trends, risks, and performance opportunities
- Support onboarding and implementation processes for new clients
- Monitor service-level agreements (SLAs) and ensure contractual compliance
- Prepare operational reports, dashboards, and client performance summaries
- Collaborate with internal departments to resolve operational challenges
- Track key performance indicators (KPIs) related to client engagement and service delivery
- Support process improvements that enhance client satisfaction and operational efficiency
- Participate in client meetings to provide operational insights and updates
- Maintain accurate documentation of client processes and workflows
- Assist in developing standardized operating procedures (SOPs)
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with employer matching
- Paid time off, paid holidays, and sick leave
- Life, short-term, and long-term disability insurance
- Flexible remote work arrangement
- Professional development and training reimbursement
- Employee wellness and assistance programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
