Client Onboarding & Service Business Manager - Senior Associate

JPMorgan Chase & Co.•Tampa, FL

53d

About The Position

Join the Client Onboarding & Service (COS) group within J.P. Morgan, responsible for transforming end-to-end service and onboarding support for Commercial & Investment Banking clients. As a Business Manager, you will partner with the Global Head of COS Business Management, focusing on strategic initiatives, executive communications, and business process improvements in a fast-paced, global environment. As a Business Management Senior Associate within the Commercial & Investment Bank COS group, you will support key initiatives, develop executive presentations, ensure data integrity, and drive operational improvements. You will collaborate with global partners, manage critical deliverables, and foster strong stakeholder relationships to help achieve COS's strategic objectives.

Requirements

Bachelor's degree required.
3 years of relevant experience in financial services.
Demonstrated ability to meet and enforce deadlines, organize complex information, and create compelling presentations using Excel and PowerPoint.
Strong analytical and organizational skills; ability to interpret and present complex data.
Data literacy and ability to leverage data for decision-making.
Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with stakeholders.
Comfortable working with senior managers and global teams.
Strong multi-tasking, attention to detail, and organizational skills.
Ability to complete time-sensitive tasks in a high-pressure environment.
Proactive ownership skills with the ability to independently drive results and meet deliverables.

Nice To Haves

Experience creating wireframes and mock-ups for management presentations, reports, and dashboards.
Experience with document ownership and maintenance for organizational materials.

Responsibilities

Create high-quality presentations that simplify complex ideas for leadership, articulating strategic direction and performance tracking.
Support the creation of agendas and materials for executive events, including leadership offsites, townhalls, and client visits.
Ensure data integrity and accuracy for executive and ad hoc reports, tracking and analyzing performance trends.
Lead and participate in collaborative initiatives to improve business processes and foster innovation.
Provide high responsiveness to executive ad-hoc requests, including presentation development and business analysis.
Support management in strategic business communications, including video messages and organization announcements.
Foster strong relationships with internal and external stakeholders to ensure effective communication and engagement.
Manage and track critical action items to closure, providing proactive status updates.
Support the creation of standard and recurring materials aligned with business strategy.
Own and maintain key COS organizational documents, ensuring they are current and accurate.
Establish and maintain governance models to oversee and manage key deliverables.