Client Onboarding Lead Analyst

Citi•New Castle, DE

About The Position

Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact. Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls. Establishes risk management practice. Maintains a strong culture of risk and controls through various processes and check points. Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity. Ensures clean audit results. Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks. Engages in project planning including cost management. Develops training content, training materials, trackers for the migration. Responsible for setting direction of a specialized area. Decisions made at this level will contribute to direction and drive strategy for the entire area; builds strong relationships with internal and external constituents, influencing them to contribute to the success of the business. Previous experience in documentation review, account maintenance and related cash products. Bachelor's degree in finance or economy. Good interpersonal communication skills. Able to communicate with internal and external business partners. Consistently demonstrates clear and concise written and verbal communication skills. Demonstrated Project management skill including financial cost management skills. Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice. Proficient knowledge of English (written and spoken). Bachelor's/University degree or equivalent experience, potentially Masters degree

Requirements

communication and diplomacy skills
ability to guide, influence and convince others
high level of diligence, motivation and organizational skills
previous experience in documentation review, account maintenance and related cash products
Bachelor's degree in finance or economy
Good interpersonal communication skills
Able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
Able to strive under pressure and covert opportunity from risk
Should be open to working staggered hour /shift / over weekend and on public holidays
To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice
Proficient knowledge of English (written and spoken)
Bachelor's/University degree or equivalent experience, potentially Masters degree

Responsibilities

customer interaction
documentation issuance
review and system setups
day to day management of the account opening and maintenance processing
daily management of in-process, pended, and service related activities
ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements
delivery of very high quality service to customers and internal partners
project management in the account services space
managing cross-functional relationships with all teams
determining new work procedures
analyzing complex and variable issues with significant departmental impact
understanding client requirements and implementing them correctly
understanding new customer requirements and ensuring adequate support to new customer requirements and initiatives
monitoring customer satisfaction and service level and drives process changes
providing innovative solutions to clients
ensuring a strong and robust processing environment with effective controls
establishing risk management practice
maintaining a strong culture of risk and controls through various processes and check points
identifying means to reduce transaction defects (internal and external)
developing performance matrices to track defects, productivity
ensuring clean audit results
efficiently and effectively managing new projects and ensures smooth cutover with minimized risks
engaging in project planning including cost management
developing training content, training materials, trackers for the migration
setting direction of a specialized area
building strong relationships with internal and external constituents, influencing them to contribute to the success of the business