RTC Client Navigator
About The Position
The Client Navigator is the single, go-to guide for every prospective client, from the first call or web form to the moment they walk through our doors. Navigators triage needs, verify funding, remove barriers, and coordinate scheduling and transportation, and document each step in Zendesk, Monday.com, and Best Notes. This role ensures that every person receives one client, one guide, one outcome, regardless of program type (Adult RTC, Youth RTC, Parents-with-Children, Mental Health, or Outpatient). Navigators work in close partnership with Business Development Specialists, Schedulers, Drivers, and Supervisors to make entry into care seamless and person-centered.
Requirements
- Minimum one year in admissions, behavioral health, case management, or customer-service role
- Strong verbal and written communication; skilled at de-escalation and rapport-building.
- Knowledge of SUD/MH terminology, family systems, and program eligibility requirements.
- Proficiency with Microsoft Office or Google Workspace and comfort using Zendesk, Monday.com, and BestNotes.
- Valid driver’s license and reliable transportation for occasional field assignments.
Nice To Haves
- Bilingual (Spanish/English) or other high-need language preferred.
Responsibilities
- Client Engagement & Relationship Management
- Assessment & Eligibility Verification
- Scheduling & Coordination
- Documentation & Data Integrity
- Collaboration & Warm Handoffs
- Field Support & Flexibility
Benefits
- $9k per year tuition reimbursement eligible
- Opportunities for paid continuing education/training
- Monthly incentives and awards
- Access to 24/7 EAP program (Employee Assistance Program)
- Flexible scheduling
- Casual dress and atmosphere
- Incredible health insurance (medical, dental, vision, FSA, long and short-term disability)
- Immediate eligibility to participate in our 403(b)-retirement plan, Employer 100% match up to 6% after 1 year
- 35 paid days off (additional PTO accrual after 1 year)
- Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
- Sabbatical Program - where we pay you to take a vacation after 5 years of service!
- On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
- UTA free passes available for your work commute
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
