Client Navigator

Community Medical Services•Milwaukee, WI

About The Position

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role will combine security and client engagement, ensuring a positive experience for patients, staff, and visitors. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and CME reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development We’re looking for someone who: Has the ability to stand, sit, and walk to patrol clinic and clinic grounds. Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent. Is comfortable enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes. Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2. To thrive in this role, you must be able to: Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors. Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated. Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs). Anticipate potential client issues, providing support for and redirection of unwanted behavior. Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed. Notify appropriate emergency personnel, police, or fire departments in cases of emergency. Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.

Requirements

High school diploma or equivalent required
Excellent communication skills, including ability to respond to clients with patience, objectivity, and a non-judgmental attitude.
Notice to Wisconsin Employees: All new hires must provide proof of MMR (Measles, Mumps, and Rubella) and Varicella (Chickenpox) vaccinations. In addition, new hires should have a current flu vaccination or be willing to receive one. Medical or religious exemptions for the flu vaccine are permitted. CMS will provide exemption forms, which must be completed and submitted prior to the start date.

Nice To Haves

Previous safety, law enforcement, security, or customer service experience preferred
Experience with substance use disorders preferred, but not required

Responsibilities

Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.
Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.
Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).
Anticipate potential client issues, providing support for and redirection of unwanted behavior.
Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.
Notify appropriate emergency personnel, police, or fire departments in cases of emergency.
Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.