Client Marketing Operations Lead

Realtor.com Careers•Austin, TX

22h•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Who We Are At Realtor.com®, we empower real estate professionals to grow thriving businesses through trusted products, premium media and marketing solutions, and unmatched consumer reach. We are launching a flagship client membership program. As we scale this ecosystem, we’re building the operational foundation required to deliver a seamless, high-impact client experience at scale. Why We Need You To succeed, we need support in launching these programs to our clients, including: Clearly introduced to clients Easy to activate Actively managed Continuously optimized Measurably valuable As our Marketing Operations Manager, you will own the day-to-day execution, orchestration, and performance management of our tools and platforms, and related enablement programs. You’ll be the person who ensures what we launch actually lands — with clients, with Sales, and with the business. Without this role, programs risk under-adoption and slow iteration. With this role, our programs become a scalable, revenue-generating growth engine. What You’ll Be Doing You will be responsible for operationalizing and scaling programs from launch through ongoing engagement. This is a highly cross-functional role that blends program management, client enablement, communications, and analytics.

Requirements

5+ years of experience in marketing operations, program management, or B2B marketing
Bachelor’s degree or equivalent experience
Proven ability to manage complex, multi-stakeholder programs from launch through scale
Strong operational mindset with exceptional attention to detail
Experience running webinars, virtual events, or education programs
Strong written communication skills, especially for client-facing email and program messaging
Comfort working with data, dashboards, and performance metrics
Ability to thrive in fast-moving, ambiguous environments

Nice To Haves

You’ve supported membership, subscription, or enablement-based programs
You’ve worked in SaaS, proptech, or a marketplace business
You’ve helped launch education, academy, or certification programs
You’re excited by building structure — and making it scale

Responsibilities

Program Operations & Execution Own end-to-end execution of premium programs
Manage program timelines, workflows, dependencies, and launch readiness
Build and maintain scalable processes for onboarding, activation, and ongoing engagement
Support the creation and rollout of new programs designed to drive incremental revenue
Client Enablement & Introductions Coordinate client introductions to new program capabilities across Sales, Customer Success, Product, and Marketing
Ensure clients clearly understand what’s available, how to use it, and why it matters
Partner with internal teams to deliver a consistent, high-quality client experience
Support development of client testimonials and success stories including interviews with clients and coordinating with cross-functional teams to execute capture and creative deliverables needed
Webinars, Events & Academy Operations Plan, schedule, and execute webinars, workshops, and Academy sessions
Manage speaker coordination, agendas, registration, reminders, and follow-up
Support live and virtual event planning tied to premium client engagement and education
Ensure all content is organized, accessible, and positioned for ongoing value
Communications & Content Execution Own execution of premium client communications, including: Email newsletters Program announcements Adoption campaigns Event and webinar promotions
Partner with strategy and content teams to ensure messaging is clear, consistent, and outcome-driven
Tracking, Reporting & Optimization Track adoption, engagement, and performance metrics across Studio and Academy programs
Build dashboards and reporting that surface insights for leadership and stakeholders
Identify gaps, drop-off points, and opportunities to improve participation and value
Use data to inform program iteration and future roadmap recommendations
Cross-Functional Coordination Act as the connective tissue between Marketing, Product, Sales, Customer Success, and Enablement
Ensure all teams are aligned on program goals, timelines, and expectations
Reduce friction by proactively identifying risks and solving operational challenges