Client Manager – Manpower CP

Manpower

3h

About The Position

Build your career with Manpower as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, Manpower helps employees become experts in Client Management and forge a career path that's right for them. The company works with exceptional clients, from global tech giants and Fortune 500 companies to transformational start-ups. Manpower offers a culture that recognizes and celebrates employee contributions, supports well-being and lifestyle, and provides competitive compensation and comprehensive benefits. The company values and encourages diversity, fostering an inclusive environment where talent from all backgrounds can thrive. ManpowerGroup is recognized for its diversity and as one of the World's Most Ethical Companies. The company is committed to employee development, offering training, coaching, and mentoring opportunities to help employees reach their professional goals. The Client Manager drives profitable growth for an assigned portfolio (traditional or MSP/VO) through consultative and operational excellence, managing service delivery across multiple accounts and platforms. This role provides strategic account management and client knowledge to deliver expertise and drive operational efficiencies.

Requirements

• 3-5 years in staffing, and/or sales
• High school diploma or equivalent
• Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice To Haves

• Bachelor’s degree
• Previous experience in staffing account management

Responsibilities

• Provide strategic account management to deliver expertise and knowledge of client operations and areas of efficiencies.
• Develop and complete accurate reporting and analysis, which may include customized reporting, QBRs, CWRs, WSI, TCoM, SWOT Analysis, etc.
• Seek opportunities to expand service offering and win new sites.
• Identify areas of opportunity and partner with appropriate sales team(s) when necessary.
• Be accountable for fostering an environment of client satisfaction, organizational understanding, excellence in execution and profitable growth within assigned client accounts.
• Serve as the liaison between Sales, the Client and various delivery channels.
• Provide accurate account information, strategic and consultative insight & direction to resolve challenges, establish processes, and identify growth opportunities within assigned accounts.
• Resolve client issues and support strategic planning at the program level.
• Develop a strong partnership with the client to represent Manpower as a workforce optimization expert.
• Manage and/or create client compliance requirements and dashboards to ensure meeting client service level agreements and requirements.
• Manage and drive service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.
• Implement new procedures to increase Manpower’s profitability, drive the program’s overall efficiency effectiveness and profitability.
• Manage the client’s delivery mix to ensure the most effective and efficient methods are deployed.
• Reevaluate on an ongoing basis as market conditions and client utilization changes.
• Foster an environment of client satisfaction, organizational understanding, excellence in execution and profitable growth within assigned client accounts.
• Develop and maintain brand awareness and trusted advisor status by sharing workforce solutions expertise and dialogue on workforce insights through various platforms.
• Understand and educate client contacts on the dynamics of the local market, labor and workforce management.
• Assess client’s workforce pain points and areas of opportunity, and communicate how ManpowerGroup can assist them, setting the stage for growth within the client.
• Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.
• Maintain brand awareness and trusted advisor status by consistently sharing workforce solutions expertise and dialogue through various platforms.
• Provide strategic, consultative account management in order to drive profitable portfolio growth.
• Consult with clients to provide insights into strategic workforce solutions.
• Offer excellent client experience by being a world of work expert.
• Drive operational excellence and leverage internal partnerships to resolve client and/or field operational issues.
• Engage with the field and market leaders to partner and ensure client delivery needs are being met.

Benefits

• Competitive base salary
• Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance
• 401K with a Company match
• 20 days paid time off
• Gym membership discounts
• Pet insurance
• training, coaching and mentoring opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees