Client Manager

Vanguard • Scottsdale, AZ

12d • Hybrid

About The Position

Wealth Management has a unique mission: To be a trusted partner to our ultra-high net worth clients and their families, giving them the best chance at investment success to help them leave a legacy that fulfills their purpose in the world. The Wealth Management West Client Manager plays a critical role leading our front-line Relationship Managers (RM), who serve some of our largest, most complex, and loyal clients. RMs are responsible for delivering a high-quality client experience, increasing client loyalty and retention, and driving growth. We are seeking highly motivated sales and/or client service leaders, coaches, and strategic problem solvers to join the Wealth Management team in Arizona. Client Managers directly influence the Wealth Management mission. As a member of our leadership team, you will play a critical role in making our mission a reality by coaching your team to achieve Trusted Partner status – delivering excellent service with reliability, credibility, and connection, all supported by Vanguard’s Client First Orientation. You will lead a team of approximately 10 RMs and your primary responsibility will be coaching and developing them to create value for our clients by uncovering unmet needs and aligning suitable solutions. Ideal Candidate: We’ve built a strong and collaborative team deeply committed to our mission and purpose. An ideal candidate brings a track record of building inclusive and high performing teams to produce strong outcomes, navigate ambiguity, innovatively solve complex problems, and develop Practice Management skills (relationship management, book management, and sales). You''ll leverage these competencies and collaborate across Vanguard business units to make this team even stronger.

Requirements

• Minimum of five years related work experience.
• Three years of experience in Financial Services.
• Undergraduate degree or equivalent combination of training and experience.
• This job requires FINRA Series 7, 24, 63, 65, 66 or ability to acquire within department guidelines.

Nice To Haves

• Relationship Management and Sales experience preferred.
• Previous sales leadership experience preferred.
• Graduate degree preferred.

Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Deepens loyalty with existing Ultra High Net Worth clients by anticipating needs and demonstrating expertise to align solutions.
• Supports strategy planning for a book of business. Models growth opportunities, contributes to business planning activities, and supports client account retention.
• Provides guidance and support to Relationship Managers. Assists in the recovery and strengthening of at-risk relationships by coaching Relationship Managers to demonstrate empathy and deeply understanding client needs.
• Develops, implements, and monitors goals and action plans. Reviews team performance and identifies trends, suggests improvements, and provides analysis/feedback to Relationship Managers.
• Resolves complex client issues related to products or processes by taking ownership and delivering consistently with excellence. Influences changes among the team to improve end-to-end processes and meet client needs.
• Participates in solution development with internal colleagues and cross-functional teams. Supports Relationship Managers in identifying and implementing solutions.
• Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen client relationships.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees