Client Manager

Greenberg Traurig•Boston, MA

25d•$110,000 - $136,000•Hybrid

About The Position

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Marketing Team as a Client Manager located in our Boston or Chicago office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in either our Boston or Chicago office. Regular in-office presence of four days a week is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing. Position Summary The Client Manager collaborates cross-functionally to implement best-practices in strategic account management, coordinates delivery of value-add services across operational teams, helps teams expand firm-wide client relationships, works with relationship attorneys to develop and manage client operational procedures and enables an exceptional client experience. The Client Manager works closely with Shareholders and extended client service teams and collaborates across the firm operational departments to facilitate a seamless support model that strengthens trusted-advisor relationships with the firm’s strategic clients. The Client Manager serves as the hub of the account team for 3-5 client accounts, working with the Client Relationship Shareholder(s) to support strategic execution and liaising with the clients’ legal operations teams and other key contacts. This position requires regular interaction with lawyers around the firm, attendance at firm and client meetings, periodic travel to client locations, and other travel as needed.

Requirements

Client-first, service-oriented mindset
Self-starter, proactive problem-solver
Ability to manage multiple competing projects, tasks, and deliverables and prioritize based on client and Client Relationship Shareholder needs
Strong organizational and project management skills
Proficient in budgeting, reporting and application of financial metrics
Exceptional communication skills, both oral and written
Ability to foster connections between and among diverse sets of clients and contacts
Operate effectively in a hybrid work environment
Ability to adapt to a changing environment
Strong business/commercial acumen
Ability to learn quickly, work independently, and meet tight deadlines
Deep understanding of the legal services industry
Bachelor’s degree from an accredited university required
Minimum of eight years relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships
Strong computer skills including advanced proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)
High degree of comfort using and learning new computer software

Nice To Haves

Master’s degree (MBA, MA, MS, JD or other relevant graduate degree) preferred
One Note and Visio experience a plus

Responsibilities

Supports and advises the Client Relationship Shareholder(s) in development and implementation of a client-centric, action-oriented relationship development plan that pursues strategic priorities, identifies service opportunities, facilitates cross-selling, enhances community development efforts, and fosters a trusted-advisor relationship
Builds a deep understanding of the client’s business, industry, and competitive environment to identify areas of opportunity and collaboration
Leads, executes, and manages regular communication, calls, and meetings with the GT client team, including regular reporting focused on key metrics, strategic actions, impact, client satisfaction, etc. for both firm leadership and the client team
Builds content and facilitates internal client account team meeting agenda and other communications
Ensures accurate and appropriate client relationship, experience and contact information is maintained in firm systems
Develops relationships with the clients’ legal operations, in house lawyers, and other designated team members
Manages client-facing reporting on client programs, including community engagement, continuing legal education, secondments, and ESG Champions and coordinates Client Feedback; works with Client Relationship Shareholder(s) to address feedback received
Collaborates across Marketing to identify opportunities to enhance client experience through industry events and other programs or communications of value to the client
Coordinates with billing team to assure billing arrangements are set up properly and follow client’s Outside Counsel Guidelines, including rate sets, new timekeeper rate approvals, fixed fee billing processes
Coordinates with pricing team to provide detailed RFP pricing input, matter plans and budgets particularly where client rate agreements or Alternative Fee Arrangements (non-hourly) are being utilized
Leads onboarding of new attorneys to the client team
Serves as a role model, exhibiting the highest professional standards for internal and external client service
Collaborates with other Client Relationship Managers on the team and industry marketers in knowledge sharing and development of best practices