Client Manager

Gallagher•Brentwood, TN

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. How you'll make an impact You are the strategic relationship manager and client liaison You will lead increasingly complex self-funded accounts while collaborating with senior teammates You seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy Share market expertise with clients and keep them well-informed of compliance related issues You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) You champion Gallagher resources and tools to maximize efficiency in managing client deliverables Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%. Guide, develop, and mentor new hires, account management, and team resources Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way What skills will make me successful in this role? You possess strong communication skills that will allow you to build professional relationships with our business partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback. Demonstrating a high level of professionalism in all interactions You take action to influence events, achieve team goals, and retain clients Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day You actively seek to develop your professional skills and improve efficiency and productivity You love to generate new and practical ideas and aim to continuously improve A desire to learn Gallagher’s tools, systems, and shared resources We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.
strong communication skills
understand the importance of deadlines
open to constructive feedback
Demonstrating a high level of professionalism in all interactions
take action to influence events, achieve team goals, and retain clients
Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
actively seek to develop your professional skills and improve efficiency and productivity
love to generate new and practical ideas and aim to continuously improve
desire to learn Gallagher’s tools, systems, and shared resources
look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Responsibilities

strategic relationship manager and client liaison
lead increasingly complex self-funded accounts while collaborating with senior teammates
recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
share market expertise with clients and keep them well-informed of compliance related issues
"cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
champion Gallagher resources and tools to maximize efficiency in managing client deliverables
support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
guide, develop, and mentor new hires, account management, and team resources
prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program