Client Manager

Gallagher • Covington, KY

1d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re looking for a Client Manager to join our team. In this role, you’ll be at the heart of our client relationships, ensuring they receive exceptional service and solutions tailored to their needs. You’ll work closely with our production team to deliver high-quality results that exceed expectations. This is your chance to make a real impact, build lasting relationships, and grow with a company that values integrity, collaboration, and innovation.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• A knack for building and maintaining strong client relationships.
• The ability to explain complex solutions in simple terms.
• A proactive approach to solving problems and meeting deadlines.
• A commitment to delivering high-quality service every day.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Experience in account management or a related field.

Responsibilities

• Manage a group of client accounts, ensuring their needs are met with care and precision.
• Help retain clients and secure new opportunities by building strong relationships.
• Lead the renewal process, working with the production team to deliver the best solutions on time.
• Directly contribute to client satisfaction, retention, and the growth of our business.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees