Client Manager - Retail Analytics

NielsenIQ•Salt Lake City, UT

17d•Hybrid

About The Position

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Manager to our Retail Analytics team. The Retail Analytics team works face-to-face with the largest retail players, using NIQ solutions to help answer questions such as, what is the right assortment to carry and how to optimize pricing & promotional strategies. Every day brings a new challenge when working in this fast-paced retail environment supporting merchandise analytics solutions & services. As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with the client, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.

Requirements

4-8 years of experience in within the Retail/CPG/Manufacturing industry or Price/Promo Optimization
Must have experience with a price or promo optimization tool or have pricing/promo experience with a retailer
Hybrid onsite in Salt Lake City three days a week
Strong background in client management as well as project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues
Demonstrated mastery in data analysis along with "story-telling" abilities
Highly proficient in a variety of software solutions and digital technologies, including Microsoft applications (Excel & PowerPoint)
Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills
Skilled & polished communicator, including group presentations and proposal writing
Able to sell NIQ solutions that help our clients meet strategic goals
Able to work collaboratively with internal & external teams
Strong sense of urgency and accountability to drive client outcomes
Bachelor's degree required

Responsibilities

Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team
Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions
Lead client teams through designing, selling, executing and presenting analytic studies to meet client’s research objectives
Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes
Ensure proactive insights and action-oriented solutions are delivered to clients
Grow and develop with a team responsible for delivering against client commitments
Be accountable for driving account renewals and overall portfolio value to meet revenue goals
Identify opportunities to collaborate across NIQ teams and uncover sales opportunities with clients