Client Manager - Aviation

Marsh • Leawood, KS

8d • Hybrid

About The Position

As our Client Manager on the Aviation team, you’ll provide day-to-day client service, addressing inquiries related to coverage and billing, and communicating updates to clients, brokers, and carriers. This role involves evaluating customer needs, recommending improvements, and managing policy renewals and endorsements. The manager also develops insurance and risk management programs, prepares client proposals, and handles documentation such as certificates of insurance and invoices. Additionally, the position requires processing audits, online quoting, and maintaining service plan activities within the agency management system. Overall, the role ensures comprehensive support and tailored insurance solutions for aviation clients.

Requirements

• High School Diploma or equivalent with 2-5 years insurance experience required.
• Working knowledge of aviation insurance coverage
• Strong computer competency – Microsoft Office 365 products

Nice To Haves

• Associate’s Degree with 5-8 years’ experience preferred.
• Property & Casualty License preferred
• CISR and/or CIC designation preferred

Responsibilities

• provide day-to-day client service
• addressing inquiries related to coverage and billing
• communicating updates to clients, brokers, and carriers
• evaluating customer needs
• recommending improvements
• managing policy renewals and endorsements
• develops insurance and risk management programs
• prepares client proposals
• handles documentation such as certificates of insurance and invoices
• processing audits
• online quoting
• maintaining service plan activities within the agency management system

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED