Client Loyalty Advisor

Hello Mazda of San Diego•San Diego, CA

2d•$18 - $20

About The Position

Our Mazda of San Diego location that is seeing between 80-100 RO's per day, is looking for a Client Loyalty Advisor with automotive experience. The ideal candidate will be a determined, high-energy individual looking for a position within a growing dealer group. We do not believe in fake addendums to inflate the price to our customers. We believe in growing our employees for future opportunities. Each employee receives two PTO days to volunteer their time for charities in the San Diego market; we believe in giving back to the community that supports us. Hello Auto Group opened in December of 2019 with two stores, and since we have been awarded five additional locations and we are now six stores and building our seventh store in less than four years, we are not simply buying stores. We are being awarded open points from the brands because they believe in the way we do business as well as how we treat our customers and employees. At Hello, we will not only give you a job but an opportunity for a career. Do you like interacting with customers on the phone and setting up appointments but would prefer someone else to handle the in-person interaction? Hello Mazda of San Diego is looking for a Client Loyalty Advisor. This position is responsible for driving incremental sales and acquiring additional inventory for our dealership through actively prospecting our current sales and service databases, as well as identifying customers in for service that could trade into a new vehicle without increasing their payment. This is not a cold call job; these are previous people who have purchased cars from us as well as current service customers. The Client Loyalty Advisor will oversee the usage of our highly developed equity mining tool for the dealership while driving sales and retention. This position offers an hourly pay of $18.00 to $20.00 and hour plus bonuses for appointments set and sales

Requirements

Must be a highly motivated self-starter.
Excellent organization and time management skills
Be customer experience focused.
Previous call center, sales or customer service experience
Must have good phone skills and have intermediate knowledge of computer skills (Microsoft suite of products, CRM systems)
Team player
Calm and patient personality who loves to help customers and create relationships.
Professional, well-groomed personal appearance

Nice To Haves

Knowledge of data mining and software a plus
Prior vehicle sales experience a plus

Responsibilities

Initiate correspondence and conversations with past sales customers and current servicing customers to notify them of their current equity situation.
Schedule in-dealership appointments for our Client Advisors and track activity using our CRM
Estimate values and monthly payment options for customers working alongside our Sales Managers
Manage process for outbound emails and phone calls prior to and post customer service visits
Set appointments for Client advisors.