Client Liaison - On-site (Texas)

CPSI

8d•Onsite

About The Position

The On-site Liaison is responsible for collaborating and communicating with TruBridge clients to ensure a successful client experience. An On-site Liaison will focus on partnering with clients to clearly understand their data, goals, challenges, organizational structure, and key business drivers. Essential Functions Maintain and manage relationships with multiple clients. Collaborate with other business units and/or internal teams to ensure client satisfaction. Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution. Ensure communication between client and internal teams. Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented. Responsible for facilitating project plan timelines and communicating with the customer. Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers. Identify upsell opportunities and connect Client Executive with the client. Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues. Perform additional projects and job duties as assigned. Skills & Requirements: Strong analytical and problem-solving skills required. Exceptional written, verbal, and interpersonal communication skills required. Excellent client-facing and presentation skills. Professional demeanor required. Strong organizational, multi-tasking, and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently and as a team member. Minimum Requirements: Education/Experience/Certification Requirements Bachelor’s Degree, or equivalent, preferred. Ability to travel 80% - 85% Experience working with Trubridge E.H.R./Evident (Fmrly CPSI) Experience running/operating/overseeing a hospital CBO Familiarity with all aspects of a billing office 4+ years Client/Account management or related experience. General understanding of project management procedures. Proficient in Microsoft Word, Outlook, and Excel. Preferred Qualifications: Bachelor’s Degree or equivalent Business Support What’s it like to work for TruBridge? You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care? Explore opportunities with TruBridge.

Requirements

Strong analytical and problem-solving skills required.
Exceptional written, verbal, and interpersonal communication skills required.
Excellent client-facing and presentation skills.
Professional demeanor required.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
Bachelor’s Degree, or equivalent, preferred.
Ability to travel 80% - 85%
Experience working with Trubridge E.H.R./Evident (Fmrly CPSI)
Experience running/operating/overseeing a hospital CBO
Familiarity with all aspects of a billing office
4+ years Client/Account management or related experience.
General understanding of project management procedures.
Proficient in Microsoft Word, Outlook, and Excel.

Nice To Haves

Bachelor’s Degree or equivalent Business Support

Responsibilities

Maintain and manage relationships with multiple clients.
Collaborate with other business units and/or internal teams to ensure client satisfaction.
Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution.
Ensure communication between client and internal teams.
Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented.
Responsible for facilitating project plan timelines and communicating with the customer.
Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers.
Identify upsell opportunities and connect Client Executive with the client.
Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues.
Perform additional projects and job duties as assigned.