Client Liaison (PLADS)

Aflac, Incorporated•Columbus, GA

23h•$80,000 - $100,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Demonstrates strong consultative skills and the ability to influence constituents
Strong leadership skills
Strong communication skills (verbal, written, presentation)
Strong understanding of multiple aspects of contracts, plans and products
Ability to work with cross-functional business units and vendors to support customer needs
Promotes collaboration among constituents and represents a professional image of the company
Strong project management skills
Ability to support leave and disability products
Critical thinking and decision-making skills
Strong knowledge of best practice and customer specific policies and procedures
Bachelor's Degree Health Care Administration or a related field.
4 or more years of job related or industry experience
2 years experience in roles involving interaction with customers and employees.
Demonstrated experience in STD//LTD, Leave (paid/state) and/or ADA.
Or an equivalent combination of education and experience

Responsibilities

Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements.
Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions.
Manages escalated customer issues in conjunction with the Technical Leads, as applicable.
Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates.
Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing.
Identifies process improvements for operations and leads process changes.
Acts as main point of contact to report system issues to IT and tracks for resolution.
Acts as a subject matters expert to assist customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes.
Manage and prioritize ad hoc requests from Account Executives to support efficient execution and strategic focus on new and existing program opportunities.
Provides customer process and/or tools training as needed.
Identifies urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions.
Initiates and maintains partnerships throughout the organization; encourages cooperation by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities.
Participates in finalists and client site visits as needed.
Performs other related duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave