Client Lead

TheLab•New York, NY

1d•Hybrid

About The Position

We are an agency of makers with deep expertise in solving creative, production, and technology challenges. Our focus is on making better work, to help brands work better. We partner directly with clients to think big, build from scratch, and design for reality. From social media, digital marketing, branding, copy & design, and strategy, to full e-commerce builds, thelab mixes inspiration and hard work to produce results We’re a team of strategists, creatives, devs, and doers who believe collaboration isn’t a buzzword; it’s our baseline. No egos. Just smart people making great work together. We’re looking for a hybrid account / producer lead with experience across the digital landscape, inclusive of creative, digital product, analytics, and advertising. You’ll help lead the charge for some of our key client accounts. While they are digital-focused,Given the strength of our creative, we are also frequently asked to flex upstream towards brand work, as well as downstream into content production, retail support, and even occasionally experience design. If you’re someone who thrives in a creative, analytical, and tech-driven environment, loves getting into the details, likes a challenge and knows how to keep everyone and everything on track, this could be the role for you.

Requirements

5-7 years of experience in account or project management, preferably at a digital or creative agency
Hands-on experience managing a variety of project types across web and integrated campaign
Familiarity with UX best practices, analytics, and web development processes
Strong communication and collaboration skills—you know when to escalate and when to dig in
Comfort working in various project management tools
A proactive, solution-oriented mindset—you anticipate blockers and solve them before they become problems
A healthy respect for creative, strategic, and technical thinking—you know how to speak everyone's language

Nice To Haves

True 360 degree campaign experience across digital, print, and video
Familiarity with platforms like Figma, Klaviyo, Gsuite
Agency experience with multiple stakeholders or multi-brand portfolios

Responsibilities

Serve as the primary client partner across key accounts — building trusted, long-term relationships at the strategic and day-to-day level
Proactively identify growth opportunities within existing accounts, developing proposals and roadmaps that expand scope and deepen partnership
Lead regular account reviews, QBRs, and strategic planning sessions that connect client business goals to thelab's capabilities
Translate brand strategies, business objectives, and market trends into actionable briefs and engagement plans
Manage client expectations with transparency and confidence — setting the right tone whether delivering good news or navigating a challenge
Partner with internal leadership on account health, revenue forecasting, and upsell pipeline
Own project plans, timelines, resourcing, budgets, and day-to-day communications
Serve as the main point of contact between clients, developers, creatives, production teams, analysts, and strategists
Translate client feedback into actionable tasks and timelines
Collaborate with designers on creative executions and developers to scope technical features and functionality
Help review work before it goes out the door—no pixel or product tile out of place
Communicate clearly, proactively, and with a sense of calm urgency, even when things change (because they will)