Client Integrations Specialist

Neighborly®•Waco, TX

5d•Hybrid

About The Position

Client Integration Specialist (CIS) Are you looking for a place where you can bring your dedication? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As an Client Integration Specialist (CIS) on the Neighborly Customer Solutions team, a typical day for you will include: Serve as a guide to new owners through initial onboarding and training including, but not limited to, software, brand standards, sales, and customer service processes. Ensure all internal and external set up and testing is completed successfully for starting service. Have a deep understanding of solutions available in our call center application and how those apply to each brand and franchise office uniquely. Assist in determining the franchise owner’s needs for a successful selling and / or scheduling solution. Assist in the retention of existing franchise owners by suggesting and implementing solution-based account settings. Act as a key facilitator for the introduction and training of new CaN features and solutions, ensuring a smooth adoption by franchise owners. Bring your skills and be inspired to achieve success. (Required qualifications) Experience: A minimum of five (5) plus years of relevant business, industry, or system experience, which provides the necessary skills, knowledge and abilities, is required. Extensive knowledge of standard software including, but not limited to, Adobe, Word, Excel and PowerPoint. Skills: Characteristics required to thrive in this role: task oriented, detail oriented, process driven, relational, possesses poise, comfortable presenting Ability to make decisions or recommendations for changing, interpreting, or developing important policies or programs, then executing against that Business Acumen Ability to hold people accountable Outstanding communication skills Mastery of MS Office Problem solving Sense of humor Education: Bachelor’s degree or combination of education and equivalent experience is preferred. Schedule / in-office requirements: Hybrid (Waco, TX or Irving, TX) Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time M-F Benefits: Check out our benefits offerings here Financial Benefits: Equity and annual bonus opportunities Perks: Paid time off, Paid holidays, Recess breaks, wellness programs Brand: NSS Neighborly Service Solutions Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

A minimum of five (5) plus years of relevant business, industry, or system experience, which provides the necessary skills, knowledge and abilities, is required.
Extensive knowledge of standard software including, but not limited to, Adobe, Word, Excel and PowerPoint.
Characteristics required to thrive in this role: task oriented, detail oriented, process driven, relational, possesses poise, comfortable presenting
Ability to make decisions or recommendations for changing, interpreting, or developing important policies or programs, then executing against that
Business Acumen
Ability to hold people accountable
Outstanding communication skills
Mastery of MS Office
Problem solving
Sense of humor

Nice To Haves

Bachelor’s degree or combination of education and equivalent experience is preferred.

Responsibilities

Serve as a guide to new owners through initial onboarding and training including, but not limited to, software, brand standards, sales, and customer service processes.
Ensure all internal and external set up and testing is completed successfully for starting service.
Have a deep understanding of solutions available in our call center application and how those apply to each brand and franchise office uniquely.
Assist in determining the franchise owner’s needs for a successful selling and / or scheduling solution.
Assist in the retention of existing franchise owners by suggesting and implementing solution-based account settings.
Act as a key facilitator for the introduction and training of new CaN features and solutions, ensuring a smooth adoption by franchise owners.