Client Intake Specialist (Customer Support)
DiPasquale Moore•Kansas City, MO
•$40,000
About The Position
We are seeking a Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.
Nice To Haves
- Experience in customer service, call center, sales, or client-facing roles
- Strong time management and ability to prioritize tasks effectively
- Detail-oriented with a strong sense of follow-through
- Clear and professional communication skills
Responsibilities
- Serve as the first point of contact for prospective clients (phone, email, text)
- Gather basic information using call guidelines to assess fit (no legal advice required)
- Route qualified inquiries to attorneys or team members
- Follow up with clients to gather additional information and maintain engagement
- Maintain accurate records while protecting confidentiality
- Support a smooth, high-quality intake process in a fast-paced environment
Benefits
- Culture of Connection: We work hard and celebrate harder. Enjoy a vibrant team atmosphere with catered department lunches, off-site happy hours, and regular team-building events that keep our energy high.
- Health & Wellness: Premium Medical, Dental, and Vision plus Company-Paid Life and Disability.
- Work-Life Integration: 120 hours (3 weeks) of Flexible PTO to recharge.
- Commuter Perk: Complimentary On-Site Garage Parking—save time and money in the heart of KC.
- Stability & Growth: Join an energetic, expanding team with clear pathways for career advancement within the legal field.
- Future Planning: 401(k) retirement plan with a company match up to 4%.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
