Client Information Center Internship

South Shore Bank • Weymouth, MA

300d • $19

About The Position

Join the Bank that shares success with others! As a locally managed mutual bank, Charlesbridge, MHC is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. Charlesbridge, MHC is seeking an in-office Client Information Center (CIC) Intern from beginning of June through the end of August 2025. The CIC Intern is responsible for the electronic delivery systems (including video and email), of the Bank's products and services to external and internal clients and consumers. They will fulfill a multitude of client service requests (including but not limited to processing financial transactions, account maintenance, password resets, resolving client concerns) accurately, efficiently, and effectively in accordance with the Bank's policies and standard operating procedures.

Requirements

• High School Diploma or GED required, pursuing associate's degree or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
• Strong verbal/written communication and organizational skills is a must.
• Experience with electronic delivery systems including Online Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc. is preferred.
• Bank teller/Client Call Center experience preferred.

Responsibilities

• Responds to client inquiries for information and helps to resolve client questions/issues/complaints in a courteous, timely manner.
• Assist the Client Information Center team with incoming client inquiry calls during Core/Digital conversion.
• Monitors and work within a team environment to ensure call queue is handled within established departmental standards.
• Reviewing Mobile/Remote/ATM deposits.
• Responsible for knowledge and expertise in utilizing client interface technology, electronic delivery systems and numerous software applications used by the Bank.
• Assists/Advises clients by electronic delivery systems with transactions.
• Projects a positive and highly professional image of the Bank by providing high quality client service.
• Processing outbound mailers.

Benefits

• $19.75 Hourly

What This Job Offers

• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED