Client Implementations Specialist

The Clearing House•Raleigh, NC

9d•Hybrid

About The Position

The Client Implementation Specialist’s will provide expertise leading onboarding and implementation activities for TCH systems, processes, and products and conducting in user acceptance testing (UAT). The Specialist will ensure high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing. The Client Implementation Specialist will understand and troubleshoot company products, services and systems. Determine and review project plans. Coordinate product needs between clients and company team members.

Requirements

Bachelor’s degree in computer science or related field with a minimum of 5 years of experience
Candidate requires minimum 3+ years of client onboarding and integration experience
Candidate requires minimum 3+ years of experience performing testing support for internally developed applications
Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies
Definitive and fundamental understanding of XML language used in messaging
Must be detail oriented and organized in both thought and practice
Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner; including technical writing skills
Ability to work with all levels within the organization
Strong attention to detail to ensure firm policies and procedures are adhered
Proficiency with MS Office applications including MS Project
Proven experience in user acceptance testing and/or system implementation.
Strong understanding of software development lifecycles (SDLC) and quality assurance processes.
Development of onboarding and implementations project plans
Development of test cases and supporting documentation against requirements experience.
Ability to continuously enhance testing criteria and results reporting

Nice To Haves

Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable.

Responsibilities

Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.
Develop certification plans that validate the business and technical requirements.
Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.
Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
Test new product software application or enhancements to existing software application
Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.
Implement improvements in testing processes that reduce risk and drives efficiencies.
Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
Develop and deliver training materials, user guides, and support documentation for end-users.
Conduct system configurations, data migrations, and customizations based on client requirements.
Coordinate cross-functional teams to ensure all implementation milestones are met.
Monitor and evaluate implementation success, collecting feedback for continuous improvement.
As directed, undertake additional duties and responsibilities that may arise from time to time.