Client Implementations Manager

CVS Health

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Implementation Managers are responsible for onboarding complex and customized new and/or existing clients joining CVS Caremark and/or strategic products. As an Implementation Manager you have end-to-end accountability for the overall implementation project. The role is client facing and responsibilities include establishment and management of client relationships during the onboarding process. In addition, responsibilities include development and management of overall project plans to drive project teams to specific milestones, risk assessment and mitigation, and effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes. You may be expected to mentor and help train other team members who join the team. As a manager you may be expected to support strategic initiatives for the organization or department.

Requirements

• 5 + years of Project Management experience
• 5 + years of Microsoft Office Tools experience
• 5 + years of client facing experience.
• Future travel to client meetings or onsite training may be required – 10-25% depending on specific role
• HS Diploma required

Nice To Haves

• PBM or Health Plan experience
• Client implementation experience
• Demonstrated use of Project Management tools
• Strong written and verbal communication
• Bachelor's degree preferred. Will consider comparable work experience.

Responsibilities

• Onboarding complex and customized new and/or existing clients joining CVS Caremark and/or strategic products.
• End-to-end accountability for the overall implementation project.
• Establishment and management of client relationships during the onboarding process.
• Development and management of overall project plans to drive project teams to specific milestones, risk assessment and mitigation
• Effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.
• Mentor and help train other team members who join the team.
• Support strategic initiatives for the organization or department.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED