Implementations Operations Manager

Onbe•Conshohocken, PA

2d•Hybrid

About The Position

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: As the Implementations Operations Manager, you will play a vital role in the success of our clients' journeys with Onbe. This person will be responsible for ensuring our teams are equipped with the requirements, tools, and training needed to perform optimally in their day-to-day related to organizational initiatives, that enable our Implementations Operations to drive speed and accuracy while evolving to support product development and enhancement, operational efficiencies, and regulatory adherence. In this role, you will partner with team members to define, launch, and drive strategic and operational initiatives with key functions across the organization. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Requirements

3+ years of experience in sophisticated client-facing onboarding roles using proven implementation methodologies.
Experience with Project Management tools/software experience (Smartsheet, MS Project, etc.)
Demonstrated success in leading multiple cross-functional projects.
Knowledge of Microsoft Programs, including Word, Excel, and PowerPoint.
Excellent communication, writing, and social skills, with the ability to establish trust and credibility with clients and internal partners.

Responsibilities

Establish and enable implementation best practices, and methodologies within the team and with internal partners to ensure consistent, efficient, ‘white glove’ execution that delivers clients’ needs across all implementation teams.
Formulate, implement, and maintain long and short-range plans, policies, and documentation to support a consistent customer onboarding experience and adoption of products that include focus on scale and productivity.
Train and enable team members on process changes, SOP updates, and product enhancements, by driving collaboration and approach in making recommendations with cross functional teams for organizational initiatives
Create, implement, and maintain standard processes and practices for new hires and existing talent to fulfill throughout onboarding and in-year.
Develop and execute operational transformation solutions as needed to support overall implementation objectives.
Set direction for the development and implementation of product, compliance, and operational rollouts, policies, and procedures.
Reporting on relevant KPIs and metrics.
Perform miscellaneous projects and duties as assigned.