Client Implementation Coordinator (Hybrid)

Benson Integrated Marketing Solutions•Alpharetta, GA

7d•Hybrid

About The Position

As a Client Implementation Coordinator, you will guide new clients through the onboarding process by managing timelines, organizing documentation, and coordinating across internal teams. You will play a key role in ensuring client launches are smooth, timely, and aligned with expectations. Your Impact: Your work will directly influence client satisfaction and long-term success by creating a seamless onboarding experience. By maintaining clear communication, accurate documentation, and proactive support, you will help clients feel confident in their transition to Benson’s Centralized Marketing Platform (CMP). Your attention to detail and coordination will reduce delays, improve internal alignment, and contribute to a positive brand experience. Ultimately, you will help set the tone for lasting client relationships.

Requirements

Strong organizational and time management skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Teams, SharePoint, Outlook, and Excel).
Familiarity with platforms like PACE and ASI.
Detail-oriented with ability to ensure accuracy across documentation and storefronts.
Ability to manage multiple priorities and maintain responsiveness under pressure.
2-3 years in a support or administrative role, preferably in project coordination or client services.
Bachelor’s degree in Business Administration, Project Management, or a related field.

Nice To Haves

Experience in the multifamily industry is a plus.

Responsibilities

Create and manage detailed implementation timelines to support client onboarding.
Coordinate tasks across departments to meet deadlines and resolve issues.
Join client calls to provide guidance, document notes, and follow up on action items.
Review storefronts for accuracy in product listings, pricing, and configuration.
Organize project materials including client folders, product decks, and spreadsheets.
Prepare handoff documentation and status reports for post-launch support.

Benefits

Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.