Client First Center Advocate I

TEKsystems • Cincinnati, OH

4d • $18 - $18 • Onsite

About The Position

As a Customer Support Representative, you’ll be the first point of contact for customers, delivering fast, friendly, and accurate assistance across multiple channels—phone, email, and digital platforms. Your goal? First contact resolution and an outstanding customer experience.

Requirements

• Strong communication skills and a customer-first mindset.
• Ability to multi-task and maintain attention to detail in a fast-paced environment.
• Previous customer service or call center experience preferred.
• Tech-savvy with basic computer skills and familiarity with digital banking tools.
• Customer support
• problem-solving
• adaptability
• professionalism

Responsibilities

• Answering inquiries about banking products and services, including account access and troubleshooting.
• Handling calls routed through advanced call technology and responding via email, chat, or social media.
• Performing account transactions and maintenance activities with precision.
• Recognizing sales opportunities and referring clients to the appropriate team.
• Staying current on policies, procedures, and product knowledge.
• Researching and resolving customer issues efficiently using available resources.
• Escalating complex requests when necessary, following department guidelines.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees