Client First Center Advocate Co-Op

First Financial Bank•Hamilton, OH

1d•Onsite

About The Position

The First Financial Bank Client First Center Advocate Co-op program provides college students the opportunity to gain professional experience engaging with clients through phone calls. Client First Center employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding client expectations. The program offers a flexible full-time summer work schedule, a flexible part-time work schedule during the school year, and an opportunity for a full-time banking career path at graduation. Students must have reliable transportation to travel. Generally, eight hours will be worked for full-time Co-ops between a window of 8 AM and 6 PM. First Financial invests in the development of its associates, providing hands-on mentoring from managers and exposure to others in the organization to help prepare students for future careers at the Bank.

Requirements

Currently enrolled in a two or four year undergraduate degree program
Strong verbal and written communication skills
Demonstrated ability in providing excellent customer service
Meet minimum performance standards, and complete work assignments.
Maintain availability during normal/designated business hours
Adherence to the Bank’s data privacy, security, and confidentiality policies.
Ability to work in a team environment
Ability to multi-task and be flexible in a fast-paced environment
Ability to demonstrate initiative

Responsibilities

Answer customer inquiries relating to bank products and services.
Remain current on products, services, policies and procedures
Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Complete required online compliance courses
Model the way for peers and coworkers aligned with First Financials Mission and Values
Adhere to all compliance and regulatory procedures