TEMPORARY CLIENT FACILITATORS- IMPUESTOS

METROPOLITAN FAMILY SERVICE•Gresham, OR

5d•$21 - $21•Onsite

About The Position

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. This is a temporary, limited duration position, working from approximately January 14, 2026 and ending on or before April 30, 2026. The position hours will vary from 16-30 hours per week and this position requires availability as follows: Wednesday and Thursday 7:30am-4:00pm, Friday 8:30am-5:00pm, Saturday and Sunday 7:30am- 4:00pm. Values: We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services. We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence. We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity. General Function: Under the supervision of the Lead Tax and Financial Services Coordinator, the Client Facilitator will provide the first point of contact for the public who come to the MFS CASH Impuestos Comunitarios tax site. The Client Facilitator is responsible for checking in and assisting clients through the intake process. The Client Facilitator will answer phone inquiries, triage tax clients, and assist them into the tax process as well as provide data entry support. MFS CASH Impuestos Comunitarios is a culturally specific program of MFS CASH Oregon assisting Spanish speaking clients. Ability to communicate fluently (read, write and speak) in Spanish and English is required.

Requirements

Possesses excellent customer service skills and experience working with diverse populations in high stress environment
Ability to effectively manage and maintain confidential and sensitive information
Work effectively within a team-dependent environment
Ability to manage multiple projects simultaneously
Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program
Possesses excellent time management, prioritization and organizational skills
Ability to work all scheduled hours and maintain availability through the duration of the assignment
Successful knowledge of and competency to operate a personal computer and utilization of the internet
Competency in using Microsoft Office and Google Suite
Ability to work with scheduling software
High School diploma, GED or equivalent related experience
Customer service and/or reception experience
Ability to communicate in fluently (read, write and speak) Spanish and English is required.
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Responsibilities

Provide a welcoming environment to clients as they enter the tax site
Perform initial client screening to determine if client is ready and qualifies for MFS CASH Oregon services
Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions
Assist clients through the intake process and setting up appointments
Answer phone calls and return calls to clients
Provide resource and referral information to related services and provide any available literature to clients
Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records
Provide data entry support as directed
Ensure waiting area for clients is organized, efficient and orderly
Keep volunteer breakroom and bathroom clean and organized
All positions should be expected to staff and support other tax sites when needed