TEMPORARY CLIENT FACILITATORS, BEAVERTON

METROPOLITAN FAMILY SERVICE•Beaverton, OR

4d•$21 - $21•Onsite

About The Position

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. This is a temporary, limited duration position, working from approximately January 14, 2026 and ending on or before April 30, 2026. The position hours will vary from 16-30 hours per week and position requires availability as follows: Wednesday, 11:30 am - 8 pm, Thursday, 9:30 am - 6 pm, and Friday through Sunday 8:30 am – 5:00 pm. This position does not offer benefits. Values: We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services. We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence. We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity. General Function: Under the supervision of the MFS CASH Oregon Lead Tax and Financial Services Coordinator, the Client Facilitator will provide the first point of contact for the public who come to the MFS CASH Oregon Tax Site at Beaverton, Oregon, located at 8285 SW Nimbus Ave, Suite 140. The Client Facilitator is responsible for checking in and assisting clients through the intake process. The Client Facilitator will answer phone inquiries and in person questions, and will also provide data entry support.

Requirements

Excellent customer service skills and experience working with diverse populations in high stress environment
Ability to effectively manage and maintain confidential and sensitive information
Work effectively within a team-dependent environment
Ability to manage multiple projects simultaneously
Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program
Excellent time management, prioritization and organizational skills
Ability to work all scheduled hours and maintain availability through the duration of the assignment
Successful knowledge of and competency to operate a personal computer and utilization of the internet
Competency in using Google Suite
Ability to work with scheduling software and an online call center to both make and take phone calls
High School diploma, GED or equivalent related experience
Customer service and/or reception experience
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy
MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process

Nice To Haves

Ability to communicate in the Spanish language in addition to English is preferred.

Responsibilities

Provide a welcoming environment to clients as they enter the tax site
Perform initial client screening to determine if client is ready and qualifies for MFS CASH Oregon services
Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions
Assist clients through the intake process and setting up appointments
Answer phone calls and return calls to clients
Provide resource and referral information to related services and provide any available literature to clients
Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records
Provide data entry support as directed
Ensure waiting area for clients, and the tax site in general, is organized, efficient and orderly
Assist the Lead Tax and Financial Services Coordinator with maintaining volunteer break room inventory for snacks and drinks
Any other duties as needed
All positions should be expected to staff and support other tax sites when needed