Client Experience Specialist & Operations Assistant

Up To Par Cleaning LLC • Longview, WA

1d • $22 - $25 • Onsite

About The Position

Up to Par Cleaning is growing and seeking a highly organized, detail-driven professional to support client experience, operations, billing accuracy, and team communication. This is not a basic receptionist role. This position directly supports revenue growth, scheduling efficiency, and client satisfaction. If you thrive in a structured, fast-paced environment and enjoy balancing customer care with operational precision, we’d love to meet you.

Requirements

• Highly organized and detail-oriented
• Strong communication skills
• Comfortable discussing pricing and closing sales
• Tech-savvy and able to manage multiple systems
• Solution-focused and proactive
• Professional and dependable

Responsibilities

• Answer inbound calls and provide estimates
• Respond to ALL leads (portal, Yelp, email, text) within 24 hours
• Schedule walk-throughs and cleaning appointments
• Follow up with new and recurring clients to ensure satisfaction
• Resolve client concerns professionally
• Document all client communication accurately
• Schedule repeat and one-time cleanings
• Maintain schedules at least two weeks in advance
• Communicate job details to cleaning teams
• Manage Airbnb bookings
• Make confirmation and reminder calls
• Maintain daily team communication
• Ensure rate logs and add-ons are accurate
• Review and process invoices daily
• Charge cards on file and send invoices promptly
• Reconcile discrepancies
• Protect company revenue through accurate documentation
• Assist with applicant screening and interview scheduling
• Support onboarding paperwork and documentation
• Maintain employee records and performance tracking
• Assist with recruiting ads and training coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed