Client Experience Project Manager

Medica•Minnetonka, MN

55d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives. Performs other duties as assigned.

Requirements

Bachelor's degree in Business Administration, Project Management, or equivalent experience in related field
5 years of experience beyond degree

Nice To Haves

Proven experience in project management, preferably in client management or customer service role
Strong problem-solving skills with a track record of managing complex issues
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
Experience in managing audits or similar projects is highly desirable
Ability to handle multiple projects simultaneously while maintaining attention to detail
Proficient in project management tools and software
Familiarity with data management, reporting, and compliance standards is a plus
Strong analytical and critical thinking skills
Excellent organizational and time management abilities
Ability to work independently and as part of a team
Adaptability to changing client needs and project requirements

Responsibilities

Project Coordination
Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation.
Manage customer-specific data files, including NDA's and vendor partner data issues
Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement
Process Efficiencies and Documentation
Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals
Audit Management
Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors
Reporting
Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions
RFP Management
Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines