Client Experience & Operations Coordinator
About The Position
The Client Experience & Operations Coordinator plays a key role in keeping daily operations organized, efficient, and aligned with our commitment to quality. This position supports both clients and team members by managing communication, coordinating workflows, and ensuring important details are handled with care. This role is critical in maintaining strong, consistent communication across the company and delivering an exceptional client experience. This is not a basic administrative role —this position directly supports scheduling efficiency, team alignment, and overall company performance.
Requirements
- Maintain clear, professional, and timely communication with both clients and field staff
- Ensure strong communication flow between office and field teams
- Deliver a consistently high level of responsiveness and service
- Strong attention to detail and follow-through
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Proactive mindset with strong problem-solving ability
- Commitment to delivering a high-quality client experience
Responsibilities
- Manage and track client scorecards, ensuring feedback is reviewed and followed up on internally
- Respond to all client communication (calls, email, portal, etc.) promptly and professionally
- Maintain proactive communication to ensure high client satisfaction and trust
- Follow up with customers to ensure satisfaction and resolve concerns
- Support client home consults and assist in preparing estimates
- Accurately document all client communication
- Schedule repeat and one-time cleanings with accuracy and efficiency
- Maintain schedules at least two weeks in advance
- Communicate detailed job information clearly to cleaning teams
- Manage Airbnb bookings and coordinate turnovers
- Make confirmation and reminder calls
- Maintain consistent daily communication with field teams
- Assist in coordinating staffing needs and daily logistics
- Assist with applicant screening and interview scheduling
- Support onboarding paperwork and new hire documentation
- Maintain employee records and performance tracking systems
- Assist with recruiting ads and training coordination
- Prepare and assist with Employee Write-Ups/Notices (EWN’s) and documentation
- Maintain organized records and internal systems
- Support special projects and process improvements
- Oversee supply ordering workflow and tracking
- Run occasional business-related errands
- Maintain organization and cleanliness of the office
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
