Client Experience Manager - Client Compensation

LPL Financial • Fort Mill, SC

1d • $28 - $47

About The Position

The Client Experience Manager – Client Compensation is responsible for assisting with complex and escalated inquiries from the Employee Model. This role partners with teammates on LINSCO, Liquidity & Succession, and Field Management to research and resolve cases regarding compensation inquiries received from our Employee Advisors. LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact.

Requirements

• 5+ years of service or comparable experience
• 3+ years of experience in Financial Services industry or comparable experience
• Proficiency in Microsoft Excel skills (e.g. pivot tables, advanced functions)
• Proven success working in customer service-related field
• Understanding of the advisor role
• Organizational and critical thinking skills
• Strong verbal and written skills
• Excellent phone communication, listening, and consultation and de-escalation skills – with a focus on understanding each advisor’s unique needs

Nice To Haves

• Knowledge of how LPL Commission and Operations
• Experience with LINSCO advisors and L&S advisors
• Experience with commissions systems (Oracle)
• Phone service experience, managing a mailbox
• Microsoft Suite experience (Word, PowerPoint, Outlook, Teams)
• Securities Industry Essentials (SIE) Certification
• Six Sigma Yellow Belt certification
• Bachelor’s degree

Responsibilities

• Coordinating workflow and resources on the LINSCO Compensation team.
• Assisting with clearing requests and efforts for scheduled payout cycles.
• Consulting and providing tailored service to LINSCO Advisors and L&S advisors.
• Processing and correcting any compensation issues for the employee model within a timely fashion.
• Sharing trends and pain points with leadership and business partners to find solutions and pursue process improvements.
• Providing subject matter support for other business units including coordinating resolution of escalated issues in group chats and individual consultations.
• Assisting with service recovery efforts through coordination of resources to resolve issues with aged requests, escalated issues, and other complex activities that degrade the Advisor experience.
• Assisting with conversions to LINSCO or L&S throughout the year as the model continues to grow.
• Supporting and, at times, leading initiatives to improve and enhance the Advisor experience while positively impacting the broader LPL organization.
• Assisting the broader Client Compensation Service team with overflow calls and cases when needed.

Benefits

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees