Client Experience Legal Project Coordinator

Davis Wright Tremaine LLP•Los Angeles, CA

12d•$71,000 - $92,000•Remote

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Legal Project Coordinator to join our team in our Seattle, Portland, Los Angeles, or San Francisco offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our listed offices. This position is responsible for providing high quality support for client project teams, including matter administration, contributing to process flow organization, and serving as first point of contact for client contact and attorney support requests. Other tasks include running conflict checks, maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives The Client Experience Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Client Experience Legal Project Coordinator is expected to manage their own tasks and to: Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. Davis Wright Tremaine LLP is an AmLaw 100 law firm with 10 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Requirements

3+ years experience in legal services or other professional services industry OR 1+ years experience in legal services or other professional services industry required with a bachelor’s degree
GED or High School Diploma certification and OR Bachelor's Degree
Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
Ability to work in a team-oriented, service focused environment and to successfully navigate stressful situations in a calm, composed manner
Problem solving skills and ability to present clear solution options to team leads, with a focus on how we can provide a solution and not the reasons we cannot
Strong interpersonal and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization
Ability to learn new technologies quickly and independently
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
Availability and willingness to work overtime as needed or requested

Nice To Haves

Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred

Responsibilities

Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
Work with lawyers and staff to deliver service more efficiently, effectively, and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
Be willing and able to learn new technology tools (e.g., legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs
Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
Assist with the implementation of project management frameworks which enable firm leadership to track progress against and adherence to the stated scope of work
Integrate with client teams and become comfortable with legal concepts and terminology
Support the tracking of key performance indicators (KPIs) for each matter to measure performance (e.g., budget requirements, staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other outside counsel guidelines)
Implement, and manage time entry code sets to facilitate gathering more detailed information about the workstream’s substantive legal work
Edit and oversee upkeep of client-facing matter management sites while entering and maintaining accurate project data
Provide consistent, positive interactions both within the firm and with the client, emphasizing an empathetic, solutions driven approach to client service
Be responsive as a direct point of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues as necessary
Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients