Client Experience Lead
Kirkland•Kirkland, WA
•$20 - $22•Onsite
About The Position
As a Shift Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.
Requirements
- Exceptional customer service and problem-solving skills.
- Confidence in selling products and services.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Proactive approach with the ability to take initiative and execute tasks independently.
- Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
- Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.
Responsibilities
- Provide top-notch client service and hospitality.
- Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
- Manage Skin Therapist appointments within our booking system
- Supervise on-shift staff, including deployment, delegation, and troubleshooting.
- Contribute to the training and coaching of new Host team members.
- Assist in daily shop tasks and projects.
- Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
Benefits
- Employee discounts
- Competitive Hourly Wage
- Membership and Product Commission
- Discounted Facials
- Friends & Family Discount on Services
- 35% Product Discount
- Paid time off
- Health, Vision and Dental insurance
- Professional Growth Opportunities
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
