Client Experience Associate

Socal Recruiting•Camarillo, CA

About The Position

At TRUST Environmental, we are committed to providing exceptional service to our clients through rapid response, outstanding communication, and seamless project coordination. We are looking for a highly organized, customer-focused CX Associate to join our growing team. Preference to applicants in the LA/Orange County area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple projects, calls, and schedules at once. Position Summary The CX Associate plays a critical role in delivering an outstanding client experience from the moment a project request is received. This position is responsible for high-volume scheduling, inbound and outbound communication, work order creation, and ensuring all project information is complete and accurate. The CX Associate will work closely with the CX Manager, Business Development team, and field technicians to keep projects moving efficiently and ensure every client receives timely, professional service.

Requirements

2–3 years of experience in the restoration or environmental industry, preferably in a scheduling or coordination role
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
Excellent communication skills with confidence in speaking with clients, technicians, and internal teams
Ability to make sound decisions and problem-solve quickly
Proficiency in Microsoft Office and QuickBooks
Typing speed of at least 40 words per minute
Fluent in English, both written and spoken

Nice To Haves

Spanish-speaking skills are preferred, but not required

Responsibilities

Respond quickly to assessment requests through phone, text, and email
Handle a high volume of inbound and outbound calls while providing exceptional customer service
Schedule projects efficiently and coordinate technician assignments
Create accurate work orders with detailed notes for technicians
Manage and respond to a shared scheduling inbox while maintaining response-time expectations
Collect and verify all required project and billing information, including: Payment and credit card information Work authorizations Destructive sampling waivers Insurance claim information
Prepare and send client documents through DocuSign
Collaborate with Business Development Executives to confirm project scope and pricing
Assist with incoming project requests and provide pricing information when needed
Monitor and manage field technician schedules to maximize efficiency
Support technicians with scheduling issues or changes that arise in the field
Confirm coverage for high-risk insurance claims
Follow up daily on pending projects to ensure nothing falls through the cracks
Run and review reports to ensure all work orders are complete and accurate