Client Experience Insights Coordinator

United Wholesale Mortgage Corp.(DBA UWM)•Pontiac, MI

38d

About The Position

This position is focused on capturing and analyzing data for the Client Experience team. Must be comfortable working with data + communicating and collaborating with leaders throughout the company with a high level of accountability.

Requirements

High School Degree or equivalent
1+ year's experience in customer service (or related)
Advanced math experience strongly preferred.
Strong excel skills.
Comfortable with coding languages like python.
Strong mentorship skills - you can teach newer team members how to learn.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Ability to multi-task and successfully work in a fast-paced, self-directed environment.

Responsibilities

Analyzing data to influence decision making and strategic planning.
Provides reporting, trends and analysis to leadership on a daily, weekly, and monthly basis to ensure Teams are hitting our company goals and KPIs.
Completes ad-hoc reporting request in a timely manner as they come in from various business units throughout the company.
Finds efficiencies to improve processes.
Holds meetings to discuss technical requirements and ensure proposed solutions meet the needs of the business requesting reporting.
Tests and ensures reporting and processes work as intended.
Builds and designs new metrics and reporting as needed for new initiatives.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi