Client Experience & Growth Manager
About The Position
We’re looking for the face, voice, and connective tissue of our production studio’s client relationships. This role sits at the intersection of relationship management, creative problem-solving, and growth. You will be the person clients trust, lean on, and come back to—not because you sold them something, but because you listened, understood their goals, and helped them bring their story to life in powerful ways. This is not a transactional sales role. It’s a client partnership role for someone who believes growth comes from trust, follow-through, and genuine human connection.
Requirements
- 5+ years’ experience in Account Management, Client Services, PR, Creative Agency, or similar client-facing roles
- Exceptional verbal and written communication skills
- High emotional intelligence and strong active listening abilities
- Creative problem-solving mindset
- Comfortable working with both clients and creative teams
- Based in Minneapolis, MN and excited to work from an in-studio environment
Nice To Haves
- Experience in production, video, creative services, or agency environments
- Existing Twin Cities professional network
- Comfort representing a brand in live, in-person environments
Responsibilities
- Client Champion (Account Management & Partnership)
- Serve as the primary liaison between clients and our global production teams
- Translate client vision, goals, and feedback into clear direction for creatives and editors
- Manage relationships across the full client lifecycle, from kickoff to delivery and beyond
- Maintain and grow our existing book of business by making clients feel heard, supported, and valued
- Solve problems collaboratively and proactively—no surprises, no dropped balls
- Growth Driver (Relationship-Based Business Development)
- Identify natural upsell opportunities through conversation, curiosity, and trust—not pressure
- Help clients see new ways production can support their evolving goals
- Represent the studio at networking events, client meetings, and industry gatherings
- Host studio tours and help turn happy clients into a strong referral network
- Actively build new relationships with a “service heart”—seeking to help, not hard-sel
- Strategic Partner
- Bring client insights back to leadership to help shape new offerings and capabilities
- Ensure alignment between what is sold and what is delivered—protecting the studio’s reputation
- Stay curious and continue learning about production trends, formats, and storytelling approaches
- Collaborate cross-functionally with leadership, creative teams, and operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
